Easy and Hassle-Free Return and Exchange Policy
At Ora Ana, we want you to love every purchase you make. That's why we offer a simple and customer-friendly return and exchange policy. If for any reason you're not completely satisfied with your order, we're here to help.
Flexible Timeframe: We provide a window of 7 days from the date of receipt for you to initiate a return or exchange. This allows you ample time to inspect your item and make a decision.
Unworn and New Condition: To be eligible for a return or exchange, the item must be in unworn and new condition. We kindly ask that you keep all original tags and packaging intact to facilitate the process.
Multiple Options: We offer two options for returns and exchanges. You can either request a refund to your original payment method or opt for an exchange with OA merchandise credit. Our merchandise credit never expires, giving you the freedom to find something you truly love at your own pace.
Exclusions: Please note that only regular priced items are eligible for return or exchange. Unfortunately, sale items, including those purchased using discount codes, cannot be returned or exchanged. We apologize for any inconvenience this may cause.
Shipping Responsibility: When initiating a return or exchange, the customer is responsible for the cost of shipping. We highly recommend using a trackable service for your convenience and peace of mind. Additionally, please note that shipping costs are non-refundable.
We're Here to Help: If you have any questions or concerns regarding our return and exchange policy, our dedicated customer support team is always ready to assist you. Simply reach out to us, and we'll ensure a seamless and satisfactory experience for you.
Our return and exchange policy is designed to make your life easier, giving you the confidence to explore our products risk-free. Shop with peace of mind, knowing that we've got you covered.